Terms of Service
These Terms of Service govern access to and use of the website, digital products, subscription services, reports, platform-style services, software-supported outputs, and related offerings provided by AURACIOSYS LIMITED. By using this website or purchasing any offering from us, you agree to these Terms.
1. Company Information
AURACIOSYS LIMITED is a company registered in the United Kingdom.
- Registered office: 182 High Street North, East Ham, London, United Kingdom E6 2AJ
- Company number: 17223438
- Email: customerservice@auraciosys.co.uk
- Phone: +44 7908 486004
2. Scope of Services
We provide AI visibility intelligence, structured domain analysis, digital reports, recurring monitoring, subscription-based digital services, website-related services, content support, technical implementation support, and related productized digital offerings as described on our website, checkout pages, order pages, proposals, or direct written communications.
We may update, refine, or discontinue parts of our services from time to time where reasonably necessary to improve delivery, maintain security, support platform operations, or comply with legal and operational requirements.
3. Eligibility and Acceptable Use
By using our website or services, you confirm that:
- you have legal capacity to enter into a binding agreement;
- any information you provide to us is accurate and complete;
- you will not misuse, disrupt, probe, reverse engineer, or unlawfully interfere with our website or services;
- you will not use our services for unlawful, infringing, fraudulent, or abusive purposes.
4. Orders, Billing, and Payment Processing
Prices, fees, subscription terms, billing intervals, and scope will be shown on the relevant order page, checkout page, invoice, proposal, or written agreement.
Payments may be processed through third-party payment providers or hosted checkout systems that support our website and digital product delivery.
Where we provide manual invoices, bank transfer arrangements, or alternative payment methods, those terms will be stated separately in writing.
5. Subscriptions, Renewals, and Cancellation
Some services may be sold on a recurring subscription basis. Where applicable, the billing interval, renewal date, and included deliverables will be shown at checkout or in your service agreement.
- Subscriptions may renew automatically unless cancelled before the renewal date.
- You are responsible for reviewing the applicable commercial terms before purchase.
- If a minimum term applies, it will be stated before purchase or in writing.
To cancel a subscription or request account-related support, contact us at customerservice@auraciosys.co.uk.
6. Consumer Cooling-Off Rights
If you are purchasing as a consumer and UK consumer law gives you a cancellation right, that right may apply unless an exception applies.
For digital services, subscription access, reports, or digital content, you may lose your cooling-off right once performance has begun, access has been granted, or digital delivery has started, where you expressly consented to this.
Any refund and cancellation details should also be read together with our Refund Policy.
7. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in our website, branding, frameworks, methods, source materials, software components, prompts, structures, templates, documentation, text, graphics, scoring logic, reporting formats, and service materials remain owned by or licensed to AURACIOSYS LIMITED.
You may not copy, reproduce, resell, distribute, republish, reverse engineer, or exploit our materials except as permitted by law or with our prior written consent.
Where a specific deliverable is created for you under a paid order, ownership or licence terms for that deliverable will be governed by the applicable proposal, statement of work, or written agreement.
8. Client Content and Responsibilities
You retain responsibility for the legality, accuracy, integrity, and rights clearance of any information, documents, credentials, prompts, assets, or content you provide to us.
- you confirm you have the right to provide materials you submit;
- you remain responsible for decisions made using outputs, recommendations, or implementation support we provide;
- you are responsible for reviewing outputs before relying on them in commercial, legal, or regulated contexts.
9. AI-Assisted and Software-Supported Services
Some services may involve AI-assisted workflows, automation, software-supported analysis, content generation, research support, scoring, or reporting outputs. Such outputs may be probabilistic or data-dependent and may require human review.
We do not guarantee that AI-assisted or software-supported outputs will always be complete, error-free, or suitable for every legal, compliance, regulated, or mission-critical use case without validation.
You remain responsible for reviewing and approving outputs before implementation, publication, or commercial reliance.
10. Privacy and Data Protection
We process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, as explained in our Privacy Policy.
Where we process data in connection with service delivery, administration, legal compliance, legitimate interests, or contract performance, we do so on the relevant lawful basis set out in our Privacy Policy.
11. Website Availability and Security
We aim to keep our website available and secure, but we do not guarantee uninterrupted or error-free access. We may suspend, restrict, or modify access where reasonably necessary for maintenance, security, capacity management, legal compliance, or operational reasons.
12. Third-Party Services and Links
Our website or services may contain links to or rely on third-party platforms, payment processors, hosting providers, software services, integrations, or websites. We are not responsible for third-party content, products, services, or independent privacy and security practices, except where required by law.
13. Liability Limitations
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
Subject to the above, to the fullest extent permitted by law, AURACIOSYS LIMITED shall not be liable for:
- indirect or consequential loss;
- loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data;
- losses arising from reliance on AI-assisted, software-supported, automated, or advisory outputs without independent review;
- delays or failures caused by events outside our reasonable control.
Where permitted by law, our total aggregate liability arising out of or in connection with the relevant service shall be limited to the amount paid by you for that service in the 12 months preceding the event giving rise to the claim.
14. Indemnity
You agree to indemnify and hold harmless AURACIOSYS LIMITED against losses, claims, damages, liabilities, and costs arising from your misuse of the website or services, your breach of these Terms, or your infringement of any third-party rights, to the extent permitted by law.
15. Termination or Suspension
We may suspend or terminate access to our website or services where reasonably necessary, including where you materially breach these Terms, misuse the services, create legal or security risk, or fail to pay fees when due.
16. Changes to These Terms
We may update these Terms from time to time. The latest version published on this page will apply from its stated effective date. Continued use of our website or services after an update means you accept the revised Terms, unless applicable law requires additional notice or consent.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, unless mandatory consumer law in your usual country of residence requires otherwise. The courts of England and Wales shall have jurisdiction, subject to any mandatory rights available to consumers under applicable law.
18. Contact
If you have any questions about these Terms, please contact:
- AURACIOSYS LIMITED
- Email: customerservice@auraciosys.co.uk
- Phone: +44 7908 486004
- Address: 182 High Street North, East Ham, London, United Kingdom E6 2AJ