Refund Policy

1. General Policy

Because many of our offerings involve digital delivery, structured reports, recurring subscription access, software-supported outputs, or access to digital materials, refunds are assessed based on the type of product or service purchased and the stage of delivery reached.

2. Consumer Cancellation Rights

If you are purchasing as a consumer, you may have statutory rights under UK consumer law. Where a legal cooling-off period applies, you may cancel within that period unless an exception applies.

For digital content, digital services, subscriptions, or reports that begin within the cooling-off period, you may lose or reduce your cancellation right once performance has started, access has been granted, or digital delivery has commenced with your agreement.

3. Digital Reports and One-Time Products

Fees for one-time digital reports, downloads, structured outputs, templates, guides, or similar digital products are generally non-refundable once access has been granted, delivery has started, or the product has been made available, except where required by law.

4. Subscription Services

Subscription fees are generally billed in advance for the applicable billing period. Unless otherwise stated, cancellations stop future renewals but do not usually trigger refunds for the current billing period once that period has started.

If you do not wish to renew, please cancel before the renewal date.

5. Duplicate Payments and Processing Errors

If you believe you were charged incorrectly, charged more than once, or experienced a payment processing error, contact us promptly at customerservice@auraciosys.co.uk. Genuine duplicate charges or clear billing errors will be investigated and corrected.

6. Third-Party Payment Processing

Payments may be handled through third-party payment processors or hosted checkout systems. Refund handling, billing operations, and payment-related processing may therefore also involve those providers in line with their role in the transaction flow.

7. How to Request a Refund Review

To request a refund review, please contact us with:

• your full name;
• the email address used for the purchase;
• the date of purchase;
• the product or service purchased;
• the reason for the request.

Contact email: customerservice@auraciosys.co.uk

8. Chargebacks

If you have a concern about a payment, we ask that you contact us first so we can attempt to resolve the matter. Unwarranted chargebacks may delay resolution while supporting evidence is reviewed.

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version published on this page will apply from its effective date.

10. Contact

If you have questions about this Refund Policy, contact:

• AURACIOSYS LIMITED
• Email: customerservice@auraciosys.co.uk
• Phone: +44 7908 486004
• Address: 182 High Street North, East Ham, London, United Kingdom E6 2AJ