Privacy Policy

1. Who We Are

AURACIOSYS LIMITED is a company registered in the United Kingdom.

• Registered office: 182 High Street North, East Ham, London, United Kingdom E6 2AJ
• Company number: 17223438
• Email: customerservice@auraciosys.co.uk
• Phone: +44 7908 486004

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• identity data such as your name;
• contact data such as email address, telephone number, company name, and job title;
• communication data from enquiries, form submissions, support requests, or other correspondence;
• transaction and subscription data relating to purchases, billing, recurring plans, or service history;
• technical data such as IP address, browser type, device information, and website usage information;
• marketing and preference data, including communication preferences and consent choices.

3. How We Collect Data

We may collect personal data when you:

• visit our website;
• submit a contact form or enquiry;
• purchase a digital report, subscription, or related service;
• communicate with us by email, phone, or other channels;
• interact with website analytics, cookies, or related technologies, where applicable.

4. Our Lawful Bases for Processing

We process personal data on one or more of the following lawful bases under UK GDPR:

• Contract: where processing is necessary to provide requested services, manage subscriptions, or take steps before entering into a contract.
• Legal obligation: where we need to comply with tax, accounting, fraud prevention, consumer, or other legal requirements.
• Legitimate interests: where processing is reasonably necessary for running and improving our business, responding to enquiries, managing relationships, securing our systems, improving services, or preventing misuse, provided those interests are not overridden by your rights.
• Consent: where consent is required, including certain cookie or marketing activities.

5. How We Use Personal Data

We may use personal data to:

• respond to enquiries and provide requested information;
• deliver digital reports, subscription services, AI visibility services, or related offerings;
• administer accounts, subscriptions, renewals, and customer support;
• process orders, billing, refunds, and record-keeping;
• improve the website, user experience, security, service quality, and internal operations;
• send relevant service-related communications;
• send marketing communications where permitted by law or where consent has been given.

6. AI-Assisted Processing and Decision Support

Some of our services may use AI-assisted tools, automation, scoring logic, or analytical systems to support content generation, research, service delivery, customer support, recommendation workflows, or operational efficiency.

Where AI-assisted systems are used, they are intended to support business processes and decision logic rather than replace accountable human oversight in situations requiring review or judgement.

We aim to apply these tools transparently and proportionately. If a service involves significant automated outputs, those outputs should be reviewed appropriately before being relied upon in material business, legal, or regulated contexts.

7. Cookies and Similar Technologies

We may use cookies or similar technologies for essential website operation, analytics, performance, security, and user preference management. Where required by law, non-essential cookies will only be used after appropriate consent.

You can manage cookie preferences through our cookie controls where available, and through your browser settings.

8. Sharing of Personal Data

We may share personal data with trusted third parties where reasonably necessary, including:

• website hosting, CRM, analytics, and communications providers;
• payment processors and hosted checkout providers where relevant to transactions;
• professional advisers, legal advisers, accountants, or insurers;
• authorities or regulators where disclosure is required by law.

We do not sell personal data.

9. International Transfers

Where personal data is transferred outside the UK, we will take appropriate steps to ensure lawful transfer mechanisms and suitable safeguards are in place where required.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage records, resolve disputes, enforce agreements, and comply with legal, accounting, or regulatory obligations.

11. Your Rights

Under applicable data protection law, you may have rights to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

You also have the right to complain to the UK Information Commissioner's Office if you believe your data has been handled unlawfully.

12. Security

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, misuse, loss, disclosure, or alteration. However, no online system can be guaranteed to be completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version published on this page will apply from its effective date.

14. Contact

If you have questions about this Privacy Policy or your data, please contact:

• AURACIOSYS LIMITED
• Email: customerservice@auraciosys.co.uk
• Phone: +44 7908 486004
• Address: 182 High Street North, East Ham, London, United Kingdom E6 2AJ